Poor internet service and support from Hathway

I have been a subscriber of Hathway internet connection for last 2 years. Recently I have relocated to a new address and got my hathway internet connection transferred there.

After coming to the new address, hathway was supposed to send a person to do a re-installation, however they never sent any person inspite of giving repeated deadlines and making us wait at home.
Finally I did the connection my self by taking instructions over phone from the customer care at hathway. As the wire was already there from a previous connection, this was an easy process.
However, since then the internet has been not working properly.
The connection works only 4-5 hours a day and mostly goes down at night.

On calling the customer care we are given the same message that the internet for the whole area is down and it is being worked on. However, the issue is rectified only after 15 hours, and that too, it stays for 4-5 hours. And then the same process is repeated. This went on till 21st September 2015.

On 21st september 2015, my internet connection went down and I got the same message that the area network is down. However, even after tuesday when this issue was not rectified, I called the escalation team.

I spoke to the escalation team who assured me that the issue will be rectified and she will call me in 4 hours to ensure that connectivity is restored. The connectivity was not restored, neither did she call back.

I didnt get a call back from anyone. The internet again not restored and I did not get internet for another day. Also I called the customer care. I was told that now its an individual issue and work will be done on this. No calls were returned.

The internet was restored at 1.P. M only to be disconnected again at midnight.

I have spoken to the customer care at least 30 times and to the escalation team 7 times. None of these numbers are toll free and they have never called back as promised. Moreover, for the nodal office, only one in 20-30 calls is picked up. The phone keeps on ringing and the staff does not bother to answer it. The mails are replied by automated responses and true responses or resolutions never happen.

I would request you to please help me with the issue and connect to hathway broadband bangalore to fix the issue.

Arjun Ankathil
G10, Green field apartments, Belandur, Bangalore 560103, Karnataka
Email: ankathil.arjun]@gmail.com / 28/09/2015 / 1:12 pm

3 comments for “Poor internet service and support from Hathway

  1. Hathway Broadband
    30/09/2015 at 5:25 pm

    Dear Arjun.Ankathil,

    We Apologize for the inconvenience, please share your account number. We will get in touch with you.

    Hathway Broadband

  2. Arjun Ankathil
    30/09/2015 at 7:44 pm

    Dear Hathway,
    My customer id 1083702.
    The internet has been restored on Monday 6 P.M . However, I am yet to get a reply why I was not repaired for the whole week.
    Thank you.
    Arjun Ankathil

  3. Arjun Ankathil
    30/09/2015 at 7:45 pm

    Sorry for the error. The customer id is 1083792.
    Arjun Ankathil

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