Marvel Realtors Pvt. Ltd. is a Pune based builder. I have booked a 3 BHK Flat in their project named “Marvel Ganga Fria” (F-102) in July 2014, it was promised that possession would be delivered in Dec. 2014 but got it by May 2015. After getting possession there are lots of issues which were raised to their customer care and maintenance team along with a cc to the director on dated 10/08/2015, 08/10/2015, 25/10/2015 and 09.04.2016, including various telephonic call to their respective unit heads.
Below are the list of the complaints against the builders:
1. Mosquito net not yet installed in dry balcony adjacent to kitchen even after passing one year of possession.
2. The false ceiling of one bathroom, where AC condensed drips fell off due to leakage in AC pipes. This hazardous condition caused injury to my tenant. (Reported in Sept. 2015 but nobody bothered till now.
3. Seepage spots all over in the flat, paints chipping off due to this. However maintenance team has puts wall putty and painted after that. But the root cause os the seepage not identified which caused again wrost condition in all over flat even roof as well. This is an error in foundation work of the flat or internal leakage in the flat which was not yet identified yet. Due to this our tenant has decided to vacate the flat.
4. One bedroom has 3-4 tiles discoloration which looks different from other tiles. (Need to fix same color tiles).
5. Covered parking not yet allotted even after passing one year of possession, however they have allotted double parking to other flat owners (on demand) and now offering open parking space to us while we have paid for covered parking. Due to this there is no parking space for my tenant’s vehicle and he wants to vacate the flat. (Need a covered parking).
We need the complete resolution of the mentioned issues or a new flat in lieu of this poor quality flat or our total flat cost along with the interest cost which we are paying to the housing finance company since possession.
Kindly help us to resolve the mentioned issues. We have tried our best in last one year but nobody bothered even to respond. We have sufficient mails proof and photos also to prove the communication mail chain which were sent to the mentioned persons. We can forward these mails to you on demand.
Hyderabad 500068, Telangana
126.96.36.199 / 05/07/2016 / 10:17 pm