Poor quality product from Shopclues, refund denied

I had ordered a NIKE Airmax Shoes on October 16th 2015 with Shopclues doing online shopping and paid an amount of 3999 right away at the time of purchase. The packet got delivered to me after 10 days and while checking it thoroughly I found out that the product is neither a genuine at all nor a brand new piece either. I got this feeling that the product is a copy of original product and same was delivered to me. It has also been proved that the product has been used previously by the looks of it. After knowing the fact I immediately requested for a refund on the same day and asked for a follow up.

As soon as I requested the refund they have started playing email games with me. They kept asking the problem that I am facing with the product since I already mentioned it more then 3-4 times to their support staff. They always say to wait for next 48 hours but instead of any satisfactory answer they again send an email asking the issue.

I’ve been following up with them ever since I requested a refund and waiting for the same for very long time. This attitude from ShopClues is really disgusting and irresponsible. This is really making me sick and violating trust upon doing online shopping,

I will never ever purchase anything from ShopClues ever again.

Deep Bisht
Katwaria Sarai, New Delhi 110016
Email: gofornextnow]@gmail.com / 02/11/2015 / 3:26 pm

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