On 17th June i prepaid booked a massager online though AMAZON web portal and the seller was ACE DISTRIBUTOR worth Rs.1026/- (order no. #403-1835336-0543519) which i did’t received till date. And for the same i have mailed and also escalated my issue to the amazon executives and their senior for the refund of the amount but till date i have not received any of my refund and every time i use to get a lame excuse and fake consolidation regarding my refund of the payment. They replied that the product has not received by the seller but as per the amazon courier service order no. #AW966036362IN it has already been dispatched.

Above all, in the mean time i have requested a lot of time and i have done all the followups but from Amazon side never i have received a call or confirmation regarding the refund issue to be closed. Only answers of my mail has been replied with silly answers.

Above was the first case, secondly according to AMAZON service if i had to send back any product which was defective with my own expense, it will also be refunded after submission of the proof of courier details. As i received a defective product i returned it back with my expense and also i mailed the receipt for refund but till the time i have not received any refund amount worth Rs.200/-. For this issue also i have talked to the respective call center/ service center executives but apart from their silly meaningless conversation the amount was not credited.

So, I kindly request the Forum to please take Serious Action. As a simple calculation i want to show as how much money they can earn by simply doing such business.

Lets us suppose avg. product is worth Rs. 1000 and it has been booked by Prepaid transaction. Everyday min. 10000 booking takes place, that means their income is Rs.1000*1000 = 10000000(i.e.Rs. One Crore per day) and lets us suppose for which only 1% customers ask for the refund which they take atleast 1 month for refunding which will be around {Rs.100000*30=Rs. 3000000 (Rs. Thirty Lakh per month)} and for that they can earn a good sum of Interest. They might be using such kind of policy to earn from their innocent customers.

Sanjeev Ranjan
Doranda, Ranchi 834002, Jharkhand
Email: sxxxxxxxxxxu@gmail.com / 03/08/2016 / 1:04 pm

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