Poor service and support from Tikona

I have been using internet service of Tikona for the last 4 months. No Issue before rain fall. But after rainfall, how bad internet service and customer care support shows. I have to call every next day in customer care. They repeat their same statement “We are checking, we are getting some backend network issue. We will solve your issue withing 24 hours”. So We have to sit idol for next 24 hours and keep waiting and checking internet started or not. Backend issue is there from last 1 month, still they are solving. Now it happens that when I call they are dont pick my call and disconnect it. How bad and pathetic service and customer support.

On Initial setup sales executive reaches our doorstep within few hours and take money for 6 or 12 months package. Customer we received what we should receive, now you face whatever problem occurs. I want disconnection from this internet service and I need my money. I paid for service not to listen pathetic answers.

Mahesh Shirsikar
Juhi Appartment Maninagar east, Ahmedabad 380008, Gujarat
Email: shirsikar.mahesh12[@gmail.com / 08/08/2015 / 4:26 pm

3 comments for “Poor service and support from Tikona

  1. Tikona Care
    12/08/2015 at 6:20 pm

    Dear Mahesh,

    Greeting from Tikona,

    In order to assist you, we would require your contact or Tikona ID details. We have assigned a reference number #TIKAU1690 to your case. Request you to write to us on tikonacare@tikona.in with your details and mention the reference number in the subject line.

    Tikona Care

  2. Tikona Care
    13/08/2015 at 5:48 pm

    Dear Mahesh,

    This is a gentle reminder to follow-up on your concern listed on Aug 08, 2015. Requesting you to share details for us to assist/resolve your concern.Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKAU1690 in the subject line.

    Tikona Care

  3. Mahesh
    14/08/2015 at 12:12 pm

    Is it worth to post on tikona forum? I had posted one post yesterday. Still it is not approved. I can not see it under my login.

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