Product not delivered by

I purchased product with order ID- 117507 from a online shopping site-“”. I made full payment (Rs.5343) through credit card on 23 Oct 2017. But since then I am not getting any delivery confirmation. I have dropped several emails, called to their “customer care” but they never replied back. Could you please suggest me how can I move the issue to get my order or money back?

Sangita Pande
Bidhannagar, Kolkata-700064

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