Product not delivered by

I ordered a phone cover from on 5th September and made the payment via UPI method(payment id: pay_8ZM82qE4BA2D3A). I did not receive any order confirmation so I emailed, texted them and started commenting on their Facebook page, only then I received a confirmation email on 11th September(order #2532128). I have neither received the product nor the refund and they are not responding to my emails either. I want the amount to be refunded and I request you to take strict action against them as I have read numerous similar cases against them on multiple social media.

Pranay Kumar
Vasant Vihar, New Delhi 110057

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