Product not delivered by shopclues

I have ordered a set of Earphone on 20/10/2015 & promised me to deliver the product on 04/11/2015 but till date i didn’t received any detail about my product. They send my order through Professional Courier-okhla
& now they are not even able to track my order & when i complain about it they keep on sending me mail that they are also unable to track the order.

Yesterday they send me a message that my product is delivered but i don’t know where they have delivered my product because neither me nor any of my neighbour received any order till date. For more clearification, i visited courier office close to me & their i got different reply that my product not even reachd at their doorstep. Please sir help me out in this regard.

Rahul Somani
Pune 411057, Maharashtra
Email: rahul.somani03] / 08/11/2015 / 12:31 pm

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