Product not received from ignitees.com

I placed an order with ignitees.com on 25th Jan 2016 of 2 hoodies worth Rs.1890.it was mentioned in email that: Your merchandised will be delivered to you within 14 days of successful completion of campaign.

Today on 18th February 2016 on after 24th day, I called up the number provided on their website under return policy page to know the status of the order.

The guy who picked up the call told me that he will call me in sometime with the order tracking status and will send sms about it. But there was no call return for half an hour. After half an hour I called back, but the number was busy and its more than 4 hours since then I did not get any call back. I tried that number more than 20 times but there is no response. That number is also now removed from the website.

From Trucaller entry, I could figure out that number belongs to Rasshad Khan Ignitees. I have their order confirmation email. Attaching herewith is the screenshot of their website after the contact number is removed.

Sujita Kushwaha
Dwarka, New Delhi 110078
Email: sxxxxxxxxxxxxxxxxa@gmail.com
43.231.59.27 / 18/02/2016 / 9:10 pm

2 comments for “Product not received from ignitees.com

  1. 08/09/2016 at 12:26 pm

    Hi Sujita,

    We can see from our records that your hoodie was delivered to you on 20th of February.

    We would appreciate if you could update the record there.

    Thanks,
    John

  2. Mathew
    16/01/2017 at 2:28 pm

    i have not recieved my order placed on 19th december 2016, the campaing have ended about 20 days ago my money have been debited still not recieved, i want an urgent update or else will complain.

    Product details:
    order ID; p9297-5857a6cbc7ffc
    Campaign title:-collectib new edition wilson CLG hoodie
    color:blue

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