Product not received from Shopclues, but showing delivered

I ordered one Lenovo 1 TB External Hard Disk on 15th August in portal. The Merchant name was Royal International. The Shopclues Order Number was 65296692. On generating the order number, I got a DTDC tracking ID (Z61123271) from DTDC. But the funny part of it was when I checked the DTDC Tracking Number, I found that it has been delivered in Guwahati whereas my shipping address is Kolkata (It is to be noted here that I gave my Office address as my shipping address). Net net, I have paid the money for the product (Rs 3,500/-) which I have not received yet and yet the portal says that the product has been delivered.

Please look into it and take necessary action accordingly.

Kingshuk Ghosh
537 Purbachal Kalitala Link Road, Kolkata – 700078, West Bengal
Email: kingking3[ / 01/09/2015 / 7:25 pm

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