Proper product not provided by e-bay

I have purchased one flip cover namely “Starz TM leather Flip Cover case for Lenovo K3 Note (id-111720451924)” which delivered to me on 12/08/2015. Sir on Net it is shown that in this flip cover i can easily access all buttons without remove the cover but when i put it my mobile I seen that No buttons has active in this flip cover also Brand name not mentioned in flip cover. Then I contact to e-bay customer care official and tell them about the problem. Istly they say that If it can be refund if product has received by customer in damaged condition whereas product has received me in well condition so he denied to refund my money then I tell him that the product has no brand mentioned. without mentioned any brand why i take it. He also refused to refund my money and tell me that for viewing my bill where brand name mentioned. Then I convince with help of an example that. If you purchase a LG brand TV where bill is LG but product is any thing and can you received it after that he agree to lodge my complain. After giving his complain one week likly to be completed but till now nobody from E-bay neither contact me nor refund my money please help me in this matter. Thanking you with regards.

Email: asitram1994[ / 19/08/2015 / 10:13 pm

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