Received damaged product from Ebay

I received damaged product from ebay and informed the comppany. then they ask for images. I send the same. again they ask for outer pack images, I send that also. after that they asked me to dispatch the damaged product.

I told them to reverse pickup damaged product and settle claim but i have not received any reply in last 10 days. Please help to get my money back. detail for order is as follow:

claim id: 1419971
item number: 161257190399
seller id: tradeindia_online

Shikha Aggarwal
Phase 2, Mohali 160055, Punjab
Email: sanjayaggarwal75] / 08/12/2015 / 12:50 pm

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