I ordered iPhone 4S on eBay on 21/1/2016 but they delivered the empty box on 27/1/2016.I called the courier guy on 27/1/2016 who delivered the item and he said the item given to me i delivered, you can contact the respective company. i called the eBay on 27/1/2016 and raised the claim with claim id 1657087. they asked the images of the empty box and i sent the mail on 6/2/2016 and they sent the replied mail and they mentioned we will contact you before 9/2/2016 but they didn’t contact me and again i called and followed up with them. they called me on 11/2/2016 and asked the formal complaint copy from the courier company. i asked the guy who delivered the item to provide the complaint copy but re refused to give. i informed the same to eBay and sent the mail regarding the same on 12/2/2016. they agreed when i informed them and they assures further investigation.

They called me on 14/2/2016 and said you are claim is closed and we are unable to provide the refund and they gave 2 reasons. my account is suspended and i didn’t provide the formal complaint copy. they only suspended my account and i informed them courier company denied to provide the complaint copy and i sent the mail for the same on 12/2/2016.even i said i din’t agree to close the claim but they closed it.

I followed up with them till 15/2/2016 , they said we cant provide the resolution and i said i will go to consumer court and they agrees for it.

I am expecting my money back and also they should pay for fraud and wasting my time. I attached the images of empty box.

vijay kumar
Bangalore 560040, Karnataka
Email: vxxxxxxxxxxxxxx4@gmail.com / 16/02/2016 / 4:23 pm

This article has 1 comment

  1. Dear vinaykumar1994

    Thanks for voicing your concern.Please be assured that we are working on your problem and we will get in touch with you at the earliest.For any further clarifications ,Please write to us at ebayindia.helpdesk.gmail.com

    Thanks & regards
    Team Ebay

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