I ordered iPhone 4S on eBay on 21/1/2016 but they delivered the empty box on 27/1/2016.I called the courier guy on 27/1/2016 who delivered the item and he said the item given to me i delivered, you can contact the respective company. i called the eBay on 27/1/2016 and raised the claim with claim id 1657087. they asked the images of the empty box and i sent the mail on 6/2/2016 and they sent the replied mail and they mentioned we will contact you before 9/2/2016 but they didn’t contact me and again i called and followed up with them. they called me on 11/2/2016 and asked the formal complaint copy from the courier company. i asked the guy who delivered the item to provide the complaint copy but re refused to give. i informed the same to eBay and sent the mail regarding the same on 12/2/2016. they agreed when i informed them and they assures further investigation.
They called me on 14/2/2016 and said you are claim is closed and we are unable to provide the refund and they gave 2 reasons. my account is suspended and i didn’t provide the formal complaint copy. they only suspended my account and i informed them courier company denied to provide the complaint copy and i sent the mail for the same on 12/2/2016.even i said i din’t agree to close the claim but they closed it.
I followed up with them till 15/2/2016 , they said we cant provide the resolution and i said i will go to consumer court and they agrees for it.
I am expecting my money back and also they should pay for fraud and wasting my time. I attached the images of empty box.
Bangalore 560040, Karnataka
18.104.22.168 / 16/02/2016 / 4:23 pm