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Received faulty Redmi Note 4 from Xiaomi

I ordere redmi note 4 phone from xiaomi site. I got the phione with touch screen faulty, now after complain they asked for photos and then again asked for videos and after that they have added more to my work by packing the device with their address and contact no. i want my refund of money and not phone, they say it doesnt have any refund policy. order no : 517081894021066401
order date: 18th aug 2017
delievry date 21st aug 2017
complaint date 22nd aug 2017

zebrran sayedd
Pune 411048, Maharashtra
Email: zxxxxxxxxxxx4@gmail.com

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