Received product from Homeshop18 without placing order

We have not given any order to over phone despite that a order came to my father-in-law’s home on 1st April. The Order number mentioned in the product is 990254495. Unfortunately my father in-law received a order by paying 3000 amount of the COD. He had paid by thinking the order was given by me and he did not hesitate to pay. The shipping address mention on the product was almost 70 percent similarity with the actual one.

After knowing the fact, I called the phone number mentioned on the shipping address, I have called the unknown person by thinking he might have that given the order and courier person delivered wrongly but he informed that he also have not given then order.

Thereafter, I have called the contact number on website on 2nd April 12 PM. customer care of Homeshop18 direct denied to return back the product. He was telling that as we have paid according to their rule they will not take back the product. We are not using the product and willing to return the product and gee back the money. Please suggest what do next.

Subhajit mondal
Kharagpur 721302, West Bengal
Email: / 03/04/2016 / 7:46 pm

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