Received stone instead of phone from PayTM vendor

I orderd a samsung galaxy j6 phone from paytm mall on 25th of december but got a stone instead. Raised the issue with the help of a friend on 27th. Received ticket no. thrice but issue still didn’t got resolved. I have the video of me unboxing the phone and getting a stone. Where am i supposed to go next? Please look into this matter.

Mahesh Kumar
Gurgaon 122001, Haryana

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