Received used mobile against order with Paytm

I am Yatindra K Trivedi, I Purches a Gionee Marothan M3 mobile from Paytm vide Invoice :35235/000000001351, Date: 1 Apr 2015 | 9:55hrs, Order No. 849530236, Date of Purches:31 Mar 2015 8:35 PM Rs. 12182.

I received mobile but that was used mobile phone, I found seal on the Mobile Box was opened, screen Guard was already placed, Flip cover was already attached and I came with white head phone with black clip which is very odd and no where on head phone the brand name. Is is a dublicate mobile.

I send mail to on 4 Apr 2015 I didnt get any reply then I send a massage through Paytm on 6th Apr, I got reply on 7th Apr and they asked for picture of product received and invoice copy. I have send but up till now I dednt get any reply I have called so many times on 9999391234 I didnt get any response just two voice massages I got “we are connecting your call to our executive”. and after some time “all our customer care executive are busy please hold the line or call after some time”.

I have wasted more then 100 Rs on call and more the 1-2 hours
but no response from Paytm. Please help me out

Yatindra Trivedi
19, Triveni nagar, Balapur X Road, Hyderabad, Telangana
Contact No. 9406618090 / 12/04/2015 / 10:31 pm

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