I have bought Redmi2 prime mobile phone from Flipkart with order Id OD003613985834303600. As there were issues in Display and frequent Call drops I have raised a return request. The return request got approved from Flipkart as their technical experts satisfied with the concerned raised by me. The refund of INR 6999/- was agreed and the pickup was scheduled on 09-Sep-2015. Device is picked up as per schedule on 09-Sep-2010 and acknowledgement for the same is handed over to me by Field executive of Ekart(Courior service of Flipkart). I had made the payment via credit card and refund was suppose to come via same route. After return of the product I got call from Flipkart confirming the same.
I had waited for a refund till 17-Sep-2015 considering the refund policy of Flipkart(Policy- Refund is initiated after 7 days of pickup or product reaches warehouse) but there is no single phone call or email informing me about status of refund. On the same day, I have raised an online complaint with flipkart for delay in receiving the refund. I got reply saying that they will resolve this problem by 19-Sep-2015, 1P.M.I awaited till that time but again no reply on prescribed time and date.
I again followed up on issue and new deadline given to me of 21-Sep-2015, 1.PM. However there is no response from flipkart.
I again followed up on same day and got new deadline from flipkart to resolve the issue which was 23-Sep-2015, 3P.M. Even today my problem is not resolved. I was consistently asked about the reason for delay but not even single time it was provided. They given me an assurance resolve this problem by 23-Sep-2015, however it still not resolved instead I got new deadline to resolve the problem i.e. 25-Sep-2015, 3 P.M.
I have now lost the trust and need immediate resolution to my query, I have already kept quite good patience through out the process. As my money is blocked I am not only suffering on financial ends but it is building up mental pressure. INR 6,999 is not a small amount. Is this customer friendly approach?
Bavdhan, Pune-411021, Maharashtra
220.127.116.11 / 23/09/2015 / 6:07 pm