Refund for returned product not received from Snapdeal

I ordered a watch from the online company Snapdeal in december last year. after 7 days my order was delievered and i recieved a different product. when I complained to the customer care they said that their courier oartner cannot pick up the item and asked me to send it to their address by any other courier. After a week I send them the product through a courier company named as Team United. I even uploaded the air way bill as they asked me to. My product has reached them before four months till date they have not refunded me. I have called thier customer service many times asking for my refund but everytime they say that I will get my refund after 48 hours but four months passed. They are not paying any attention .On calling they divert the topic saying I will talk to the manager and you will get your money back..Even after complaining again and again they have not given me my refund. Please help me. I need your like these are continously cheating on innocent people of our country. please look into the matter.

Ananya Goswami
Goalpara 783101, Assam
Email: / 14/04/2016 / 3:03 pm

2 comments for “Refund for returned product not received from Snapdeal

  1. Snapdeal
    16/04/2016 at 11:21 am

    Dear Ananya,

    Thanks for reaching out to us. Kindly share your order id or complaint number with us on so that our team may assist with your concern.

    Team Snapdeal

  2. Snapdeal
    22/04/2016 at 2:54 pm

    Dear Ananya,

    We have not recieved the requisite details on your concern. Kindly share your order id or complaint number with us on so that we may assist you further.

    Team Snapdeal

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