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Refund not done by Kraftly.com

I had ordered a set of 3 jewellery from kraftly.com. since the quality was poor I returned back them on November 5th. Aftr making successive calls to customer care I got refund for 2 items. When i enquired about the 3rd one,the Customer care representative told that seller has not received any package.But I have a proof from courier service that he has picked up the order. It’s been a month and still I am waiting for refund to be initiated. Kindly help me with this

Varsha CR
C.V.Raman nagar, Bangalore 560093, Karnataka
Email: vxxxxxxxxxxa@yahoo.com

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