Refund not received for failed credit card transaction

I have made a payment of 15000 to crack verbal , and the transaction was failed as cracking verbal didn’t receive any money and amount was debited from my credit card, I have been following up with credit card dispute people for 40 days, they have been telling we are doing it , we will be doing it , I have to make many tranotations with the refunded amount , I am waiting for that refund but these guys donto reply properly, kindly help me with scenario

kartik tangirala
San Jay Nagar, Banglore 560094, Karnataka

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