Refund not received from Ebay

I am writing a complaint against Ebay online shopping website. I purchased a winter jacket from ebay. I placed order on 10 oct 2015 and product was delivered to me on 11th oct 2015. But the product was defected and product quality was also poor so I decided to return the product. I file the return request on 12 oct 2015. According to their return policy my claim procedure by Ebay. Finally they said they will give me a cheque and said that they will ask about my account detail but no one asked me for my account detail and they sent me a cheque with my ebay account name, which was useless for me as I was not able to in-cash the cheque because cheque was drawn with wrong name. So I requested them to redraft my cheque with my bank account name on 26th nov 2015. I followed all the procedure asked by ebay customer care. During the above procedure I had to spent almost 250 rupees and my precious time. I called the ebay customer care about 20 to 25 times. Its been almost three month but they are still saying that my request is in proccess.

Product and other details are as-
Mens Winter Jacket Two Colour Sporty Look Sexy Slim Fit Jackets Sweat Shirt (281812262558)
Claim opened on 12/10/2015
Product returned courier receipt was sent on 26/10/2015
Wrong cheque returned courier receipt was sent on 26/11/2015.

Kanchan .
KANPUR 208019, Uttar Pradesh
Email: / 03/01/2016 / 2:31 pm

1 comment for “Refund not received from Ebay

  1. Ebay
    06/01/2016 at 4:08 pm

    Dear Kanchan,

    Thanks for reaching out to us. Please share your Paisapay ID or Claim ID with us at so that we can assist you on your concern.

    Thanks & Regards
    Team Ebay

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