Refund not received from Makemytrip

I had booked two international Air tickets from Makemytrip for travel on Jan 14th. I had written an email asking them to cancel the Ticket on 12th due to change in plans. However after no response I called them on 13th asking them to cancel the tickets, after multiple long calls I was finally told that ticket will be cancelled. Now I am being told that neither ticket is cancelled nor the amount refund is initiated. This is leading to ridiculous follow up with Makemytrip.

HYDERABAD 500049, Telangana
Email: / 17/01/2016 / 4:15 pm

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