This has reference to the above subject, this is to bring to your kind notice that, i have booked a bus ticket through Paytm on 4th Jan 2016 with order no 1444840433. The ticket was scheduled for 14th Jan 2016 from HYDERABAD – VIJAYWADA. Due to some reasons i have asked for the cancellation of ticket on 11th jan 2016 through mail (Which has been attached on page no 4). Paytm has replied stating that they would process the request through mail on 11th Jan 2016 at 22.58hrs and 12th Jan 2016 at 10.47hrs (which has been attached) for which I did not receive any confirmation.
when i tried to contact Paytm customer care, they said that they have cancelled the ticket but it did not get cancelled and refund was not done. I even received a call from Bus operator on 14th Jan 2016 for the travel. This indicates that the ticket has not been cancelled. When i am trying to reach to the Paytm customer care, it is not get connected.
Apart from this, i have one more issue with the paytm i.e., i have cancelled a ticket well before 5 days but they have just refunded 715rs for a ticket amount of 950rs. The order id for the ticket is 1444830767.
In this regard, i would request you to do the needful.
HYDERABAD 5000018, Telangana
18.104.22.168 / 18/01/2016 / 2:50 pm