Refund not received from for returned product

This is in regards to my money not refunded (online shopping site).

On 10th May 2015 I had placed an online order(#50400493) for Rs 242/- The order included Product :- Pack of 3 Stylish Cotton Boxer Shorts Code: 2929950).

On 13th May I had requested for return as the received product quality was not satisfactory. Received email from Shopclues with Ticket no 2914960saying that it will take 3-4 working days to proceed further with my request.

On 14th May they replied saying that request has been approved for refund and reverse pick will be arranged.

On 19th May pick up was completed and tracking no was SCL0100235 and Courier Comp: Nuvoex

On 27th May Shopclues replied saying that they have received the shipment and the product will pass through a quality check. On the same day one more mail was received saying that the refund has been initiated in your bank card.

On 12th June they replied saying that the payment has been already processed from the payment gateway and should reflect in 7-9 working days in my card.

on 17th June they replied the same as on 12th June.

I have been constantly following up with Shopclues customer care and everytime they apologise for the inconveneince and assure me that the refund will be done.

But till today no refund has been received by me. Request you to kindly help me on my above issue and help me to get my refund back..

Thanks & Regards,

pravin kalgude
Sainath society shivneri compound, samarth nagar, bhandup (w), mumbai 400078, Maharashtra
Email: pravinkalgude0270[ / 03/08/2015 / 6:11 am

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