Refund not received from Stalkbuylove

So this is the first time I am having to resort to complaining on the Consumer Forum for an Online purchase from Stalkbuylove. It has been a very disappointing experience right from the start. The delivery takes 10 days and the whole return process has taken more than 15 days. The order number is 100264833 which was placed on March 10th 2016.

I have dropped them multiple emails regarding the refund but I get a standard, automated response ‘We have initiated your refund and the amount will reflect in your account in 7-10 working days’. If you chat with their executives, you get bored, non-courteous responses. They do not have an escalation email mentioned anywhere on their site. Their phone executives,if you ever manage to get through their forever busy phone line, make you count the days towards their 10 WORKING days refund promise.

What I fail to understand is how a NEFT transaction can take 10 days?

I would like to know the proceeding steps for a legal action against this site.

Akshatha Prabhu
Bangalore 560076, Karnataka
Email: / 06/04/2016 / 12:54 pm

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