Refund not received from Uttam Vastra

I ordered a suit online on 1-12-2015 on 1st december 2015 vide order no 53190. but the payment status showed not received for 15 minutes so I cancelled the order. then I received a confirmation email that payment of Rs. 1349 has been received by uttam vastra but by then i had already cancelled the order and submitted a request of refund through their helpline number 07930913503. the customercare executive asked me to send an email with order no & my bank account details to I did as directed and sent email on 1st December 2015. But when I didnt received refund till 7 days I called them again & their executive told me that they have a 15 day refund policy & by 15 December 2015 I would defintly receive refund of my money. But its been 23 days now and I have not received my refund. I made around 20-30 calls to them and sent around 22 emails but they have still not refunded my money& not even giving any satisfactory answer . They have even stopped responding to my emails.

ricks bh
shalimar bagh, delhi 110033
Email: / 23/12/2015 / 2:26 pm

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