Refund pending from Vodafone

I am awaiting refund of INR 4900 from Vodafone, which I paid on falsely being told by their CC agent – that this amount will unblock my number. Now they are saying this amount will be adjusted against my future bills. however, i have email proofs to suggest they said the refund has been proceesed and cheques will be delivered. Please help

Ms. Geetika Agarwal
Mumbai 400063, Maharahashtra
Email: geetika88[@] / 07/05/2015 / 2:14 pm

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