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Refund, replacement rejected by paytm

On 1 nov. 2017, i had ordered “Casio G-Shock GG-1000-1A3DR(G662) Analog digital watch for men” From paytm. Order was lf worth 14995.0 Rs on November 3, but the watch delivered was different watch. I raised return request on same day. Long time paytm no reply but After many days suddenly paytm reply that we rejected your request without give me any information no call me no message me directly rejected.
I have sent repeated emails to paytm . But there is no response from them. I request you to please take this matter on priority and please help me to get my money back.

Javed Akhtar
Kota 324005, Rajasthan
Email: Jxxxxxxxxxxx9@gmail.com

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