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Regarding activation of Easybuy card

I will rate 0 to capital first for his very poor service
Because. I have no cheque bounce and I have no late payment fee
And. My cibil score is excellent, my loan account details is excellent, my payment history is excellent (100%)
But
My card (3xxxxx2) is temporary blocked from 5 months by capital first with out any reason And When I am asking why my card is temporary blocked from 5 months there is no proper answer from capital first.

Every time I am getting only one answer from capital first that your card is temporary blocked as it does not fit within the eligibility criteria set by the policies regulating capital first so we are unable to unblocked your card
And In reply when I am asking what are that eligibility criteria set by the policies regulating capital first in which I and my card does not fit within there is no answer from capital first.

I am asking once again please atleast tell me now why my card is temporary blocked from 5 months and when it will be activate
And What are that eligibility criteria set by the policies regulating capital first in which I and my card does not fit within.

If you have any answer to my questions please give it,
If you have no answer to my questions than please activate my card.

Hajera Tabassum
Yakutpura, Hyderabad 500023, Telangana
Email: mxxxxxxxxx3@gmail.com



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