I was using vodafone corporate postpaid connection for nearly 1 yr of mobile no 9836331834 and my cug plan was 149 plus taxes. In 7th august,2016 I suddenly found that random delivery reports of sent message is coming to my number, i immediately checked my phone to my shock i saw blank text messages are going to a specific number automatically which i am not sending. i immediately called vodafone customer care and informed them the matter and asked them to stop this process of sending blank texts to that number and also asked my unbilled amount if any charged because of this messages. but they told me that they cannot do anything to this and my unbilled amount is 0/- and asked me to wait till the bill comes on 20th august, if any problem persist regarding bill it will be solved. After that I wrote several mails to corporatecare.kolkata@vodafone.com , called customercare and visited vodafone stores but i found them neglecting my issues deliberately and refused to help me before and after the generation of my bill on 20th august,2016 as my unbilled amount was showing 633/- and my bill showing 1032/- i i left no stones unturned to reach them regarding the issue and requested them to look into this matter so that I can pay as per my usage but they were reluctant to solve the matter and correct the bill instead they started harassing me and putting pressure on me to pay the whole bill and compelled me to discontinue with the 149 plan. few days back they sent one of their representative,Mr Axxxxl Pxxxl, who came with the proposal to give 50% of the billing amount and solve the matter unofficially without any proper corrected bill when i refused to pay without any proper corrected bill, he theatened me that they can put fraudulence case against me and neglected my issue and was forcing me to end up the matter unofficially by paying 50% bill or paying full bill 1032.21/- at vodafone store.later they started blackmailing me over mails and also sent letters through high court advocate Mr. Pxxxxl bhattacharya, trying to put fraudulence case against me under penal code 1860, and threatening me to pay the bill of amount900.63/- plus 12% interest per annum .please help me out.

sulagna gupta
Howrah 711104, West Bengal
Email: sxxxxxxxxxxi@gmail.com / 29/01/2017 / 1:46 pm

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