Replacement of Micromax mobile by lalajionline.com:
Mr. Suraj Kakwani of Thane, Maharashtra(Email: suraj_8288(at)hotmail.com) purchased one Micromax mobile from lalajionline.com. The mobile had camera problem and was replaced by Lalaji. However, even the replacement mobile was a defective one. Repeated follow-ups by Mr. Kakwani produced no results and he posted his complaint with ICF on 27.11.2012. The issue was resolved by replacement of the mobile by Lalaji.
Refund from Yepme – Rs.1,280/-:
Mr. Sudhir Jena, Shillong, Meghalaya 793014 (drsudhirkumarjena[at]gmail.com) booked one item through online on dated 04/04/2013 vide order no is 1870949 which was not delivered even after repeated complaints. Therefore on 27.04.2013 he requested them to refund the money but the refund was not forthcoming. He posted his complaint with ICF on 02-05-2013 and finally got his money back by 03-05-2013.
Yepme - 03.05.2013Shillong, Meghalaya
Refund from Homeshop18 – Rs.1099/-
Bharti Jain of Ajmer, Rajasthan (Email: jbharti2k(at)gmail.com) ordered a pendant set (from Grace Collection by Knex) from Home shop 18 on 8th Oct. and requested to deliver it by 16th as a gift it to her mother. There was a delay in executing the order and the customer had requested for cancelling the order. However, the product was delivered but were found to be defective. Customer raised a complaint with Homeshop18 which was not resolved till she posted he…
MakeMyTrip makes short-payment of refund amount – Rs.2,064/-
Mr. Girish Kumar Khare of Kanpur had posted a complaint with us on 07-07-2009 with regard to the short-payment received from MakeMyTrip towards cancellation of Tatkal Waiting List ticket for Kanpur to New Delhi route. The Forum took up the matter with MakeMyTrip and could successfully obtain the full refund for Mr. Khare.
Makemytrip - 07.07.2009
Refund from Paytm – Rs. 5,828/- : Mr. Mangesh Sable of Navi Mumbai, Maharashtra ordered a Fly F50Q (Blk+Slv) (Black) on 28/04/14. But the supplier (edge infotel) had sent 18 month old imported Fly 50S. Mr. Sable returned the phone with Paytm reverse courier. But he did not receive any replacement or refund. He posted his complaint on 13-06-2014 and the matter was taken up with Paytm. Finally, the refund was processed on 21-06-2014.
Vashi, Navi Mumbai, Maharasthra
Prestige Grinder servicing by TTK:
Naveen Kumar, Vaanagaram Road, Athipet, Ambattur, Chennai, Tamilnadu (Email: naveen_5050(at)yahoo.com) had bought a prestige grinder on 16th July 2011. From the day he was having problems with the machine. He many times but he was not getting service from Prestige. He posted his complaint with ICF on 26-11-2012 and ICF pursued the matter with Prestige. The issue finally got resolved to the customer’s satisfaction by 06-12-2012.
TTK Prestige - 06.12.2012
Refund from Shopclues – Rs.15,990/- : Amit Kumar Nath of Surapet, Vinayagapuram ordered a 32 inch samsung LED tv on shopclues.com on 23rd Jan,2016. vide order no 873104317. As per shopclues the material was shipped through beacon surface carrier and expected delivery date date was between 6th feb, 2016 to 9th feb,2016. However, he did not receive the product and did not receive any firm response from Shopclues to his emails. He posted his complaint with ICF on 09-02-2016. The customer got his …
Amit Kumar Nath, Surapet, Vinayagapuram
Refund from Air Asia – Rs. 2,660/- : Mr. Ramachandra Prabu of Chennai booked an Itinerary RICJGH on Air Asia airlines. The transaction failed during first time and the amount (Rs.2660) got deducted from my ICICI bank account. He raised a complaint with the airlines but got no response. His repeated attempts were in vain. He posted his complaint at ICF on 08-01-2015 and the matter was taken up with parties concerned. Mr. Prabu got his refund by 22-01-2015.
Mr. Ramachandra Prabu, Chennai
Quality complaint against Monginis cake:
Ms. Dipika Mulchandani, Ghatkopar(w) mum 86, Maharastra (Email: dipikam86(at)gmail.com) purchased a cake from a local Monginis outlet at ghatkopar station west on the occassion of Mother’s day. It was later found that the cake appeared to be of not good quality and therefore she returned the cake to the monginis outlet and further it was returned to the company. Company declared the cake as normal and said that they will refund only Rs.100. Ms. Mulch…
Complaint against Hindustan Lever Pureit.
Mr. Rupendrasinh Parmar of Narmada, Gujarat (Email: kaalirupen(at)yahoo.co.in) had lodged a complaint on 01-03-2010 regarding servicing of his defective Pureit. ICF had submitted the complaint to Hindustan Lever and the same was resolved on 02-03-2010.