I have purchased Canon ‘EOS 600D’ Digital SLR Camera on 26th March 2014 with 2 years warranty which Serial no. 368077170188. Due to manufacturing defect the company logo (sticker) in front of the camera has removed automatically and it’s lost. I have complaint to Canon India Pvt Ltd. through mail on 20.07.2015 and received a reply on where advised me to visit Canon service Center to resolve problem. Then I visit Canon Service Center at Kolkata, after showing warranty card told the details but the representative at the service center said that I removed the part intentionally and forcefully and he disagreed to give me the free service. I told him that I have not removed the part it removed due to manufacturing defect but he was not agreed with me, though I have free service warranty up to 26.03.2016 he demanded service charge for it. I was agree to pay the cost of the part Rs.350 but he demanded minimum service charge Rs. 2000 for the job. Please give me solution of this problem.
Hem Chandra Mukherjee Road, Kolkata 700008, West Bengal
18.104.22.168 / 11/12/2015 / 2:50 pm