Regarding defective phone from Snapdeal

I Have purchase a cubit multitouch 8gb lush 2 mobile on 2 nd week of october by debit card for a amount of Rs 5799. Snapdeal was send to me a faulty mobile. I Request for change the mobile. Snapdeal advice me to send the mobile in kolkata centre(Kamarhati). IHave already send the mobile. Now snapdeal told me for refund money. Two customer care staff request me for refund the money but i told them, A new ok same product is required for me. But Snapdeal not agry for send a new mobile, and also told me the same purchase amount will be credit in my account. Please take action.

Email: tapas.pra] / 05/11/2015 / 11:25 am

2 comments for “Regarding defective phone from Snapdeal

  1. Snapdeal
    10/11/2015 at 5:04 pm

    Dear Tapas ,

    We apologize for inconvenience . We care about your grievance and your complaint has been noted and our team is working on it. We would like to know more about your problem and its details . Please share you complaint no. , Order ID and contact Details with us at please mention order ID in the subject line of mail.

    Thank you for your cooperation.
    Online Snapdeal Team

  2. Snapdeal
    18/11/2015 at 6:13 pm

    Dear TAPAS_PA,

    Information about your contact details are still awaited from you.If you are still facing any issue, please contact us on

    online Team

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