I had brought a Redmi 3S Prime phone from Flipkart,the phone is having issues from day1. Issues are
1. Overheating while over phone or charging, I had checked it goes up to 45 to 46 degree while charging
2. Phone screen is not going off while on call which supposed to be
3. Auto rotation is not happening
4. Battery drains very quickly from 100% to 75-78% overnight while nothing is going on, no wifi, no mobile data etc.
Phone Serial = 13480/20124666
I placed return request twice, first time flipkart did check with their smart check app and found nothing as particularly that moment overheating is not happening during the call of 20-25 min.
Second time I raised it for the issues point 2,3, 4, the guy who called did not checked anything and told that as previously found nothing they will not check and the refund or replacement will not be given. He also advised to go to service centre and flipkart is not responsible for these problems. I tried to make him understand that why should I go to service centre when the order is under 10 day replacement, he did not listen and arguing with me, I had to cut the phone. Please help me with this get fixed like replacement or refund.
Kaikhali, Kolkata 700052, West Bengal
126.96.36.199 / 15/10/2016 / 2:29 pm