Regarding Dell desktop from Paytm

I booked a Dell all in one desktop through paytm against order # 1954881301, the day I received product I found that system is out of order as it just shows black screen and nothing comes up neither can i see any dell logo. I raised a complaint to Paytm where I was informed to raise a ticket with Dell. Dell technician confirmed that motherboard is faulty and needs to be replaced, I was quite shocked how could be a major component is out of order when machine was not used even for a minute. I was informed by Dell technician that motherboard is not in stock and it needs 10-15 business days to arrange the motherboard. I purchased this product for my business purpose so my business is getting impacted because of non availability of this machine. Now Paytm is not returning this product and giving lame excuses that they would fix my desktop problem. I am planning to go to legal against paytm as I am not getting any hopeful response from them.

New Delhi-110059
Email: / 06/09/2016 / 8:43 pm

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