Regarding differential excess fares by Uber

On 5th of August, I booked Uber without any surcharge in the morning to travel a distance of hardly 5km from my home.But I was charged for 7.13 km and I paid Rs.120/- where my standard fare should not have been more than Rs. 90. Being in a hurry, I didn’t screwed up my mind for the fare.

While my return journey, I again booked Uber without any surcharge to return from the same place to my home. This time I was charged for a distance of 10.99 km and I paid Rs. 142. Once again, out of due trust on Uber I didn’t try to find out the flaws.

On 17th of August, my friend travelled to the same place from a point around 500m far from my place through my Uber account and she was charged for 4.86km.

That day, I realized that Uber charged higher amount. Immediately I posted my complaint in its Facebook account but till date I have not received any compensation from the company for the same.
I was happy to have cab services in my city but never imagined this way. Perhaps this might have happened with me in many instances of my Uber trips but I never rechecked their fare calculations. But now onwards I will be more aware.
But I also expect that this forum would help me to get compensated for this mistake of Uber.

Laxmi Khemka
Bharalumukh, Guwahati 781009, Assam
Email: / 23/08/2016 / 11:34 pm

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