Regarding discount coupon not applied by Goibibo on hotel booking

I booked a hotel room for Goa via GOIBIBO for 30.01.16-01.01.16 Country Inn and Suites by Carlson Candolim Goa The room was amounting to about 20000 so I click on the link to avail promo code and entered GOKARDE and opted to use my go cash as well my hotel them amounted to about 14000 rupees so I checked all the details again and booked it. I specifically entered the coupon and also used my GOCASH as I have made quite a few booking using the same since some days. But Today I was checking my account details and the amount in it, I saw that I have been charged 17121 rupees instead of what I was shown. I think there has been a technical error on GOibibo’s part and I want my problem to be sorted as soon as possible. Because I have been using this offer for quite some time now I know how it works and when it has worked on all other bookings I have made then why not on this one. I try calling Goibibo but their people are bent on saying that I haven’t clicked on the coupon itself. They are lying or there has been a technical error. I even asked them about cancellation and they say that it can be done BUT I will be refunded only 420 Rupess on a booking of 17121! What kind of fruadery is this!? I cancelled a booking for a hotel that I booked for jaipur as well and at that time I was given the full refund. Please look into this matter as I have incurred a great loss.

Sabina Khan
Agra 282003, Uttar Pradesh
Email: / 16/01/2016 / 12:15 pm

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