We bought Elica Chimney couple of months back. As we moved into our new house, we got that installed and from that day onwards the chimney has not been working properly. It has very very poor suction and hence all the cooking odour / smoke remains within the kitchen and rooms.The fumes can be clearly seen around the house and one can smell sharp odour of cooking. We have been trying to contact service center since past 15 days – 1st complaint on last week of November 2015, a technician came and just checked the pipe etc and did nothing and went. The suction remained an issue and we filed another complaint on 9th december 2015. Till today, we have not got any technician and even after escalating the complaint to seniors ( Mr. Gxxxxxxxh and Ms. Mxxxxxxxxa) they kept of assuring that someone will come for sure.
We are very very agonized and feels helpless as we invested a big amount for buying this piece of metal.
At this point, we simply want the return of my money and throw this stupid chimney out of my house

Rakhee Gupta
Noida 201304, Uttar Pradesh
Email: rxxxxxxxxxs@gmail.com / 24/12/2015 / 10:20 am

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