Regarding fake power bank from Ebay vendor

I had purchased intex power bank IT-PB11K. It is supposed to serve for 11000 mah battery but the product i have recieved is not even serving me 1700 mah battery power. I purchased it on 24th july.. Got it delivered on 2nd of august.. After confirming that the product is not working well and is probably fake i called ebay customer care on 7th august. They said that they have raised a service request to the seller and i will get the response within 7 days. Meanwhile i sent a mail to the seller to regarding the issue but did not recieve any response to neither the call nor the email sent. Later i also came to know that this seller has left ebay.. Then i called the ebay customer care again on 15th august, i was made assured that they will call me within 3 days but again they did not. I again called them on 23rd august but same reply. And as expected i didnot recieve any call or mesg again. Once again i tried to contact them on 28th august and the episode was repeated in the same manner. This time i asked them for a claim id which was never given to me before. The claim id was 2200886.Then on 28th august i recieved a mail saying that they have denied my claim because it had contacted them on 15th august which is beyond their 10 day window. But this infact is not true.. I sent them the screenshot of the mail through ebay mail dated 8th august but they have not responded yet on the issue. Also i want to tell you that they donot keep any option of return on their website which is “” that has led to so much problem.. Their customer care executives pick up the calls after 15-20mins of wait and then keep on holding the calls. The whole idea of calling ebay customer care is so cumbersome that it takes 30-40 mins to call them once.. That too went in vain all the time i called them… You can imagine the amount of trauma that i have undergone through this episode.!!! I request you to kindly help me get the matter reolved and get that fake product refunded.

Paridhi Khandelwal
Triveni nagar, Jaipur 302018, Rajasthan
Email: / 09/09/2016 / 1:38 pm

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