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Regarding false assurances by AVR Holidays

I took malaysia sightseeing with dinner package from /arv holidays for the dates 26 to 31 august 2015. I was told that the restaurant will be walkable from my accomodation. I also have a mail confirmation for the same. But after reaching there i realized that the restaurant provided was 15 km away from our hotel and we had to spend 1500 per day for commute to just have dinner. I called my travel agent vxxxxxxxa who accepted her mistake and agreed to refund dinner coupon amount on mail. Based on her email confirmation, we didnt take any further coupons. It has been 2 months since we came back but no sign of refund. They are saying that we utilized the coupons. But, we didnt receive coupons at all. I have signed for the services provided which clearly indicates that i didnt get the coupon. When we spend lakhs for international holiday why should we beg them for 2k? It is not about money, it is about getting cheated. They have an extremely incompetent agent Vxxxxxa who doesnt speak or understand good english. It took so much follow up to make her understand even simple requirements. Her incharge Axxxn blames us for everything and doesnt put in even slightest effort to solve customer’s problem.

8th cross, muniappa layout, bangalore 560068, Karnataka
Email: sudha29shankar]@gmail.com / 15/10/2015 / 10:05 am

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