Regarding fraud internet transaction on ICICI Bank SB account

Its being over month that an internet banking fraud is being done with my ICICI Bank Saving account. The same is done on 09th-Sep-2016 when early morning i recived the message from the bank that my account is being debited with Rs.93129.79 via debit card purchase at around 6.05 am in the morning. Immediately i call the customer care center in the ICICI Bank to lodge my complaint regarding the same & they noted my complaint and provide me the service request number SR430815546.

Around 9.30 on the same day i visited the ICICI Bank branch in Neemrana Rajasthan where my account & again lodge my complaint & provided my address proof along with the same.

After one week of regular follow up they said that your payment is done via internet banking & the same is process via VISA and till now the merchant has not claimed the payment yet & if he not claimed the payment with in 8 days the same get refunded in your account on 09th day.This correspondance is received from ICICI Bank on 13th september 2016 & they said they will revert on the same by 22nd-Sep-2016 what the status is.

On 20th-sep-2016 i again mail him & they said that the merchant has claimed the payment so we have raised the charge back against the same it will take 50 days to complete the formalities & they will let me know the status of my complaint.

Now my question is that on the first day when i received this message of fraud from the bank & i immediately informed them regarding the same they not cancel that transaction immediately & stop the payment if they done so my money will not gone any where.I am the salaried & the amount debited from my account is very huge & time they take 50 days i huge.

So i request the forum to please take some serious steps against this fraud & instruct the bank to refund my money i will be very grateful to them.

Copy image of the message for deduction is being attached herewith.

Abhimanyu Sehgal
Rewari 123401, Haryana
Email: / 24/10/2016 / 8:49 am

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