Regarding hotel booking with

I had paid money in last week june 2015 for 4d/3n trip for goa. since me and my husband are doctors, the purpose was to attend a national conference in South goa fro 10th to 13th sept 2015 along wit our 2 yr old son. Had repeatedly asked them about a specific hotel bear our venue and I always had the answer je yes mam ho jayega. Also even before paying the booking amount. Just don’t worry. Even before train and bus ticket bookings I had called them and had got the same reply. Till that time no one had bothered to tell me that no mam we can’t assure you as per our terms and conditions and blah blah.

I had been constantly calling them up about did you confirm the booking because I know that when a conference is going to happen, the nearby good hotels are sold out fast. Still no response. Finally on 4th sept they tell me that the hotel I was constantly asking about is not available and they say it’s all related to terms and conditions. They offered me a hotel which at that point if I had booked via goibibo u was getting the room in 4228rs… when I had bought their package for 8999rs. Y didn’t they book early when I had always told them the crisis we might face? Y they offered 2 substandard hotels which I could get at half the price? Y did they keep on verbally comitting to give the hotel I was asking for and suddenly at the last moment show me their terms and conditions? Also the email I received earlier about the inclusions in the package differ because the hotel they are offering doesn’t have those offers. Y, when I ask for a refund coz the service is not as per my expectation and I feel cheated, they again demand a 30% cut from our amount? Y all this happens 5 days before we are to leave for goa with our kid (9th sept are our bus tickets). It’s like they telling us u take it or leave it as we have other important work to attend. So I am at a loss and can’t even cancel but accept meekly whatever they offer. Kindly someone take action against this site

Tanuja Shah
104, Sundaram bldg, Vasant complex, link road, kandivali west, Mumbai 400067, Maharashtra
Email: tans_n4[ / 06/09/2015 / 12:59 am

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