Regarding huge repair charges for just two year old Samsung LED TV

I purchased a Samsung LED TV model number UA32F4100ARMXL serial number 23463ZND903819W on date 09/10/2013 from fairdeal Arcade Dhantoli, Nagpur (maharashtra) at Rs 31000/- approx., On Date 27/07/2015 when I switched on TV only sound is coming no picture coming. I called the samsung care support, ref number 8458312456 on date 27/07/2015 about the problem. A person visited on 03/08/2015 checked TV and said that TCON board is faulty LED panel is OK, but you need to replace whole LED panel as they are not able top repair the card or replace the card and said that the cost of replacing whole panel cost nearly 15000/- plus service tax. Now as my LED panel is Ok why i pay again for LED panel as only TCON board is faulty. Later on I talked to customer care represntative to arrange to repair or replace only defective part but they told me u need to replace whole panel. After some days I recieved a call from samsung that they will give 50% dicount on panel and charging nearly Rs8968/- but giving only 3 months warranty,and if I pay full amount I get 1 year warranty. Now if they are giving me a new geniuine panel why they are giving only 3 months warranty not 1 year. Also the amount Rs 8968/-is too much after paying Rs31000/- that for only 3 months warranty. what if it got defective after 4 months. Can I pay again and again for same. After this incident I feel cheated and lost all my faith in samsung. I will not buy samsung product any more. because a person think that after buying product of branded company it will work for atleast 5years or more and branded company will provide good service but all is false.

Neeraj Agrawal
Khaperkheda, nagpur(MH), Nagpur 441102, Maharashtra
Email: eerneeraj] / 04/11/2015 / 7:55 pm

2 comments for “Regarding huge repair charges for just two year old Samsung LED TV

  1. Sanjeeb
    08/11/2015 at 10:06 am

    Hi Neeraj,

    I totally agree with you, I am also facing the same issue with Samsung. If we buy TV with such high costing and after that also in 2years if the issues crops up, for visiting home they charge 1100 bucks.

    Its better to go with LLyod or other companies who are chaeper and give 5 years warrant on LED tvc.

    I will never purchase Samsung again

  2. Venkataramanan
    18/02/2016 at 9:49 pm

    Oh God, you have just got me a membership with the club of neeraj_ag16. Why did you not show me this piece of information before I purchased bloody SAMSUNG LED TV????? Could I blame you,OH MY GOD, lest my sins have made me purchase this horrible flimsy product.

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