Regarding issues with new Lenovo smart phone

Brought new phone worth rupees 17000 on 6 August, 2016. Facing problem in net operation just after 2-3 days. Contacted customer care but of no use. Nothing resolved till now they return phone after 4-5 days saying ok but problem remains same. Today I go there for software update but they say it can”t get update and motherboard needs to get change and it takes 8-10 days. Why company is not willing to replace my 6 days old phone? And why should I make it repair when I got problem within period when it should be replaced by the company? Replacement period is around 7 days within that period I contacted customer care but they do nothing and now when replacement period is over they want me to get my phone repaired. Did lots of email to company also but they don”t pay attention to even call , they just keep on mailing links and that”s all

Vipul Garg
Prem nagar, Hisar 125001, Haryana
Email: / 20/08/2016 / 12:24 pm

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