Regarding luggage lost by Air India

My was travelling to JFK Airport NY from Indira Gandhi International Airport on air india flight AI-101 on 22nd november after 1:00 am. He reached Delhi from Kolkata on AI-023. Once reaching on JFK Airport he found that one of his luggage is missing(Luggage no:AI-645848). He had lodged the complaint to Airport authority there and the air india personnel told him he is well aware of this problem and they told him 15 luggages were not loaded from Delhi itself on AI-101 and they also told they will let him know the status of his luggage within 2-3 hours. They did not bother to let him know the status of the luggage. After 20 hours i called from India to air india customer care and they told it will take 24-48 hours to track. No we dont know the status. He is all alone there and his important and necessary belongings are there in the bag. Who will compensate for all this harassments caused to him? Please help.He needs this bag as soon as possible.

Sohini Maity
Kolkata 700102, West Bengal
Email: maity.sohini17] / 23/11/2015 / 2:14 pm

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