The agency promised to provide the maid for 24 Hours basis at the rate of Rs 5000 per month. For this they charged me Rs 23000 as their service fee and security which would be valid for a year. In case the maid decides to go back , or we are unsatisfied with the maid, then they will provide a replacement without any further charges.

In my case, the maid was sent to us on 20 April 2016. The money was handed over to their agent who gave me a receipt for it. After working for 3 days, the maid cited her family problem reasons and insisted to go back. We talked to the agency and they said to let her go back, and they will send a new maid after a day. She took additional Rs 1000 for train fare & food.

Since then, every time we call the agency, they say that the maid has left their office / they will send a new one / they dont have a replacement etc etc and at most of times dont even take calls neither do they answer on emails.

Now I have been following-up with them for past 4 months, but still haven’t received the refund.

Being so much aggravated I want my refund along with the harrassment charges.

Karan Sen
Gurgaon 122002, Haryana
Email: / 24/09/2016 / 4:02 pm

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