I would like to bring to your kind notice about the kind of service provided by the online store Amazon.in .

I had made an online purchase for a Casio watch on 20/09/2014 through Amazon .in order No. 171-55116858588339, casio edifice tachymeter chronograph white dial men’s watch ef-539d-7avdf (ed370). Which should have been delivered by 29/09/2014 . However the same was not delivered and even after giving a call to their customer service executive and asking for my product they are not able to provide me the information as to what happened to the product that I had purchased. Some were rude and not helpful in their approach.

Is there any laws which can put a penalty charge on this company so that the customer does not have to suffer and that they deliver the product on the date as per their commitment. I have now waited for more than 11 days and still no news about the parcel .

I request you to please help me and charge this company so that no consumer has to suffer in future and that these companies keep their commitments.

Looking forward for your helping hand.

Raju Jaiswal
1/1A shambhunath pandit hospital lane, kolkata – 700020, West Bengal
Email: scarlet.alloys@gmail.com / 01/10/2014 / 6:44 pm

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