More than month back I have ordered one Product from Craftsvilla but after 15 days Product was not delivered to me. So I contacted them but to no response then I have raised this concern to consumer forum and then Craftsvilla refunded my amount.

Now after 1 month there was a courier for me and when I enquired courier guy that from where this from – so he was not sure. I calle don the number mentioned on the courier and got to know thats its from Craftsvilla.. I told them that I have received the refund so please take the product back.

Now to my utter surprise they want the Money for that product which should be automatically cancelled at their end and shouldn’t be delivered to me. not only this the product is also not same which I have ordered else as a second option they want that I should send that back to the same address.

sir why should I bear the courier COst???I mailed them but they are behaving very rudly. SO please help us by taking serious action against them.

Ritu Mehta
Pune 411057, Maharashtra
Email: ravinder.kaur.raina] / 27/11/2015 / 12:39 pm

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