Regarding refund from Craftsvilla

I had purchased a Heavy Embroidered Party Wear Long Blue Churidar Salwar Suit on 24 august 2016 from Craftsvilla, Which Cost is 1499 Rs. Shipment no. is 103050743. I got my order on 31 august 2016. Due to poor quality of the product I raised a dispute for return it. They has been returned it on 3 September 2016 and asked me to give them my bank account details for refund my amount. I had gave them all the details and they assured me to refund within 7 days. When I didn’t get my money I called them and asked about my amount. They told me they transacted the amount on 7 September 2016. I mailed them a screen shot of my account statement and they said due to wrong account details the amount couldn’t transferred and they asked me to send details again. I sent them all the details but i didn’t get my money and now whenever I called them to asked about return, they said give us some time we need to talk to our account department. Today its almost 1 month has been completed but still i did not get my money back and neither they response me for the process.

Here I’m sending you the same screenshot of my account statement, which i have been sent to Craftsvilla, as a proof for not receiving my refund amount. Its clearly shows that there is no amount (1649 Rs.) has been credited by craftsvilla.

Priya Jain
Indore 452001, Madhya Pradesh
Email: / 14/10/2016 / 4:43 pm

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